Evolving from VoIP Softswitch to the Cloud - How to Address Telecom Vendor M&A

By: Kevin Mitchell on December 5th, 2017

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Evolving from VoIP Softswitch to the Cloud - How to Address Telecom Vendor M&A

Telco Voice  |  Cloud Voice Platform

With the recent BroadSoft and GENBAND acquisitions, cable MSOs, ISPs and telcos must be asking: what is the future of my VoIP softswitch network? Is my current supplier the one that can take me to the web-scale, virtualized software future?

With the recent market changes, planning for voice network evolution just got more complicated for communication service providers (CSPs). With any vendor M&A and ownership change, there’s always logical speculation:

  • Will prices increase?
  • What products will be shelved and canceled?
  • How will support change?
  • Will I have fewer ecosystem choices?
  • What migration pain and cost lies ahead?
  • Will my vendor change its go-to-market and become a new competitor?

Couple that set of unknowns with this important question: does the vendor have a cohesive and comprehensive solution to get me from TDM and VoIP 1.0 to the all-IP cloud? Softswitches and Class 5 switches of yesteryear are nearing, if not already past, the end-of-life. The time is now for building road maps that address the obsolence of today's networks and provides a future-proof platform for growth. 

What’s next? We know it’s virtualized software. But service providers are frustrated with the pace, cost and complexity of today’s NFV VoIP solutionsAs CSPs grapple with voice infrastructure evolution and putting together their road maps, the traditional vendor options are shrinking. With this supplier consolidation, will the pace and scope of innovation also suffer?

A new solution category has emerged that addresses today’s market realities and can help service providers facing this evolution conundrum: the cloud voice platform (CVP). CVPs let service providers launch or evolve voice services, quickly and cost-effectively, while maintaining strict control over branding, pricing, and customer service. CVPs provide a clear business case for voice by eliminating complex infrastructure and align investments with revenues with a future-proof, always-evolving solution. A CVP enables CSPs to customize and build on an already scalable, fully virtualized infrastructure and leverage flexible tools and APIs in place to make phone services a margin-rich growth engine.

Using a cloud voice platform, service providers can leverage virtualized software and cloud elasticity, without the significant capital investment and organizational distraction of building the next network. A CVP provides integrated Web-based management portals and Web services APIs that simplify automation and enable rapid integration with back-office systems so service providers can maintain control over billing, provisioning and customer service.

By cloud sourcing next-generation voice services, service providers can get clear answers to the questions raised by vendor M&A:

  • Pay-as-you-grow SaaS financial models eliminate upfront commitments and tightly align costs with revenues
  • The CVP is a future-proof and always enriched platform
  • APIs and programmability means a diverse and open ecosystem
  • Adoption of a cloud voice platforms means the last vendor/technology migration ever
  • The cloud voice platform is purpose built for service providers, not a repurposed and white labeled retail solution

In fact, a Heavy Reading survey of CSPs found that adoption of a cloud voice platform, ranks among the top three priorities for voice platform evolution and 77% of CSP respondents will consider a cloud voice platform as a solution within the next three years.

The changing vendor landscape along with the emergence of the cloud voice platform solution may just accelerate the CSP transition to the cloud. Read more about CVPs in our white paper Service Provider VoIP: Next-Gen is the Cloud.

Get the essential guide to next gen voice - Download Service Provider VoIP: Next Gen is the Cloud

About Kevin Mitchell

Kevin Mitchell is Alianza's Vice President of Marketing. He once penned analyst reports and marketed VoIP gear but now he is infatuated with transforming voice from the cloud.