The Customer Training & Implementation Manager is responsible for training and preparing Alianza customers on how to utilize the Alianza Admin Portal to perform their daily job functions and fulfill unique business needs, while ensuring customer configurations are in place and accurate. You will work directly with customers, so this role requires strong communication and organizational skills. As a member of the Professional Services team, you will work closely with customer success managers, project managers, technical solution architects, & product managers to plan, implement, and train Alianza customers.

 

Responsibilities

  • Build relationships and work directly with onboarding & existing customers to understand their unique business configuration needs
  • Train all onboarding customers on using the Alianza Admin portal and any supporting tools and validate they are using them correctly
  • Provide supporting trainings to existing customers as needed
  • Become the expert in Alianza customer trainings and represent the customer’s voice in how Alianza tools are used by their customers
  • Proactively schedule required customer onboarding training meetings and any subsequent training meetings within predetermined timelines
  • Configure Alianza platform to reflect customer set-up in preparation for launching services on the Alianza Cloud Communications Platform
  • Review, analyze, and organize customer data during customer projects
  • Work with third parties to submit and troubleshoot customer data to transfer the customer onto Alianza platform (i.e. telephone number porting)
  • Utilize and update Alianza specified tools such as Smartsheets, Hubspot, and Zendesk, etc.

Qualifications

  • 5+ years in a training role for a technology company
  • Outstanding written and verbal communication skills
  • Strong presentation skills and the ability to deliver in front of large groups
  • Team player who enjoys working in a fast-paced environment with hard timelines
  • Must have a strong sense of ownership of all things within your domain
  • Must be able to synthesize many competing priorities, understand the business impact of each and make the correct prioritization requirements
  • Strong analytical and problem-solving skills
  • Solid organizational skills, attention to detail
  • SQL skills are also a plus
  • Advanced Microsoft Office Suite skills is highly desirable, most importantly Microsoft Excel
  • Telecommunications industry experience is highly desirable


  • Location

    Lindon, Utah