Alianza is looking for a seasoned technical writer to help us deliver world-class content for our world class Cloud Communications Platform. As a member of our Product team, your responsibilities will include designing, developing, and updating product documentation to support the strategic goals of our customers. In addition, you’ll have the opportunity to shape and implement our evolving content strategy as we look to expand into innovate and exciting ways to deliver useful content to our customers. The ideal candidate is an outstanding writer with a solid technical background with a demonstrated ability to manage multiple projects while delivering high-quality content in a fast-paced environment.

 

Key Duties and Responsibilities:

  • Deliver user assistance assets that enable users to deploy, administer, and successfully use the Alianza Cloud Communications platform
  • Responsible for regular customer communications (release notes, maintenance, customer success emails)
  • Develop a deep understanding of the software and target audience, and use appropriate language style and tone
  • Actively research user requirements and ensure that the content is aligned with the relevant documentation standards, guidelines, and content architecture
  • Work in close cooperation with development, product management, customer support, UX design, and other Alianza teams to produce high-quality deliverables
  • Manage simultaneous content projects
  • Own the content lifecycle for key product areas, including quality assurance measures
  • Contribute to user assistance projects and initiatives for continuous improvements and innovation to documentation tools, processes, and content as applicable.

Qualifications:

  • 6+ years of experience developing content for enterprise software (SaaS experience preferred)
  • Proficiency in Microsoft Office tools
  • Excellent written and verbal communication skills, ability to manage priorities, and a proactive approach to resolving problems and delivering results
  • Ability to follow along and keep up with technical conversations and synthesize all information to create excellent documentation
  • Proven ability to design and deliver content
  • Strong copy and developmental editing skills
  • Experience in an agile development environment

 

Location

Lindon, Utah