Built for the SMB Market
Our Xima-powered contact center is designed for small and medium-sized businesses with 5 to 150 agents.
Built in the Cloud, Powered by AI
Xima delivers the omni-channel support, AI capabilities, and streamlined provisioning SMBs actually need—without the enterprise overhead they don't—which translates directly into faster sales cycles, higher adoption, and stickier customers for service providers.
Why SMBs Are the Sweet Spot
Deal cycles run 30–90 days, so you close faster and see revenue sooner.
Cloud and managed services are growing at 12%+ annually in this segment.
SMBs prioritize simplicity—which means higher adoption and fewer support escalations.
Modern CX for growing businesses with high-powered reporting and universal ACD.
Cloud-Based Contact Center Benefits
We makes it easy and more profitable than ever to launch new products and expand your reach to new markets.
Custom Onboarding
Get expert-led design, routing, IVR configuration, training, and deployment, tailored to your needs at every step.
Launch in Weeks
Go live fast. Our onboarding team can take engaged customers from kickoff to production in as little as 30 days.
AI-Empowered Add-Ons
Enhance CX with AI that automates inquiries, analyzes conversations, and identifies coaching opportunities.
Integrated Management
Manage accounts directly from the Alianza Admin Portal-no manual setup, no separate provisioning workflow.
Packages & Key Capabilities
Deliver a customizable solution with all the voice and digital channels, real-time analytics, and AI automation your business customers needed to run, manage, and support an advanced customer experience.
Essential
Easy IVR
An organization’s IVR is often a caller’s first contact. Revolutionize the customer journey with ideal call flows.
Voice-Centric
A focused, voice-only option that offers dependable call handling without the added complexity of digital channels.
Real-Time Analytics
Hundreds of pre-built, live dashboards, and monitoring allows proactive responses to consumer needs.
Professional
Email & SMS
Intelligent queuing for email and SMS that prioritizes messages and routes them to the right agent.
Webchat & WhatsApp
Route voicemail messages into the same queueing system as live calls for streamlined follow-up.
Call Recording
Automatically record browser-based calls (WebRTC) and securely store them in the cloud with 5GB of storage per user.
Elite
AI Messaging Bot
Automates interactions across SMS, webchat, and WhatsApp using NLP and intent recognition.
Transcription & Sentiment Analysis
Gain critical intelligence from every discussion with voicemail transcription, sentiment tags, and more.
Workforce Optimization
Elevate agent performance with integrated QA, analytics, coaching automation, and smart scheduling.
Let's Talk
Want to know more about our cloud platform? Book us now for a quick chat.
In order to exceed customer expectations and deliver great customer experiences, you need to take a thoughtful approach to selecting digital technology. The solution should be built with features that appeal to consumer’s digital driven lifestyle.
Let us show you why our cloud platform is the ideal solution to your challenges.
