The expansion of fiber networks has exploded in the past few years, fueled by customer demand for more bandwidth, government funding (RDOF, CAF II, Rural Connect, and state grants programs), and new ISP entrants. And VoIP is a natural and smart service add-on for ISPs to maximize their revenue and enhance the customer experience.
What Is a Cloud Communications Platform? A cloud communications platform is a SaaS application that uses the internet rather than a PSTN. There’s still a PBX or VoIP server involved, but it’s maintained off-site by the cloud provider who also handles all the time and knowledge intensive system maintenance and software updates. Cloud communications provides you with real-time communications and collaboration tools like voice, video, instant messaging, presence, collaboration, conferencing, and more.
Inform your voice network evolution and VoIP road map. Learn how the cloud can help you with cost reduction initiatives, virtualizing voice infrastructure and powering new service launches.
Cloud services are the new normal for businesses, with market revenue expected to surpass $49 billion by 2023.1As IT teams opt to host less hardware on-premises, SMBs and enterprises are increasingly diverting more budget dollars to cloud apps and platforms — and phone and communication systems are no exception. While the concept and benefits of cloud communications are not new, the COVID-19 pandemic has created an unprecedented market opportunity for service providers and SMBs.
The impact of the 2020 COVID-19 pandemic forever changed the retail industry. From in-store operations and supply chains to labor and customer engagement, nearly every aspect of business saw challenges which required retailers to respond with agility, innovation, and in many cases the right technology.
Today, we're pleased to announce our new Business Cloud Communications solution for service providers. Alianza, Inc., is the full-stack cloud communications platform for service providers. The Business Cloud Communications solution addresses a clear market need to expand product portfolios with cloud PBX services by offering business mobility, messaging, and video conferencing.
We live in a world where fiction is meeting reality. A world where technology that seemed mere fantasy decades ago is now commonplace.
One of the biggest advantages of a cloud-based Unified Communications platform is the ability to recruit and integrate team members literally anywhere in the world.
Who else remembers the early days of video conferencing? Back then everyone was in awe of it because the ability to have it was seen as a status symbol, due to extremely high set up and maintenance costs.
Like many others, I follow various industry blogs to keep on top of trends and market news, and one of particular interest is by True North Advisors. True North Advisors is former BroadSoft c-level executives Michael Tessler, Scott Hoffpauir, and Jim Thole, for those who might not know. The firm provides strategic business guidance, thought leadership around technology, and insight from their learnings from the BroadSoft era.
People love texting. According to a CTIA Annual Survey, there were 2.1 TRILLION messages exchanged in 2019. Savvy businesses use SMS to connect, engage with their customers, and digitally transform communications for the markets they serve. With a business text messaging solution, service providers can leverage this powerful communications tool to better serve their customers. Business text messaging services are a great way for CSPs to improve market differentiation and expand commercial sales opportunities.