Business Cloud Communications
Offer your business customers a better way to connect, communicate, and collaborate in the cloud.
What Is Business Cloud Communications?
It's an all-in-one communication solution that enables teams to talk, chat, meet, and share across their devices.
Business Cloud Communications is a robust and flexible communications solution that was built with team collaboration and mobility in mind. Customers moving from a PBX gain a range functionalities, including auto-attendants, extension-to-extension dialing, customizable calling plans, advanced call handling features, apps for mobility, and collaboration tools for team messaging, video conferencing, and screen sharing.
Using our brandable Cymbus softphone app, service providers can extend their business identity and features to other devices — including smartphones, tablets, and PCs — allowing end users to take their work on the road.
Business Cloud Communications Benefits
It has never been easier for service providers to add a voice-first unified communications solution to their portfolios. Start your digital transformation today.
Eliminate CAPEX
No upfront CAPEX needed with our cloud-based SaaS model.
Rapid Time to Market
Go to market quickly with remote deployment and provisioning — regardless of your customers’ locations, devices, or infrastructures.
Self-Managed Solution
Customers can manage themselves. Within minutes, a new hire can get chat, talk, meet and share.
Increase Stickiness
Bundle this all-in-one UC tool with your existing product suite to create a powerful base for customer retention.
Grow Revenue
There’s a clear market need for mobility, chat, and video conferencing — yet only 30% of businesses currently use UCaaS solutions.
Predictable, Healthy Margins
Monthly costs that scale with customer needs means your growth and margins are in sync.
Business Cloud Communications Features
Whether your customers simply need phone service or want to add enhanced features for mobility and collaboration, Business Cloud Communications does it all within three tiers of service.
Standard
Voice Portal
Users can configure a variety of settings to customize their call experience with ease.
Scalability
Add an extension or direct numbers in minutes. Cloud voice margins scale in-step with your customers’ needs.
Disaster Failover Plan
Safeguard against outages and customer downtime — instant forwarding keeps calls connected.
Auto-Attendant
Create a group or set up a queue to route calls the way your customers want in a simple, intuitive interface.
Advanced
Desktop & Mobile Apps
Your customers can utilize smartphones, tablets, and PCs — without moving to an all-IP system.
Instant Messaging
Group and private chats and 1:1 messaging enable virtual workers to connect and engage more effectively.
Advanced Provisioning
Within minutes of joining, an end user can get their own phone number, download the app, and sign in.
Presence
Determine a user’s online availability at a glance — available, busy, away, and more.
Professional
Video & Audio Conferences
Virtual meeting rooms with video, audio, screen sharing, robust host controls, and external guest access.
Screen Sharing & Presenting
Share a screen one-on-one or invite multiple people to view in a virtual collaboration room.
Meet on Any Device, Anywhere
Host or present on any device with the Cymbus desktop and mobile app or a web browser.
Secure Meetings
All sessions are encrypted for advanced security — ensuring no unwanted guests.
Cymbus Brand for Service Providers
Alianza created Cymbus, a separate end user technology brand for you to leverage as your own.
Alianza is for service providers and Cymbus is for end users.
Alianza is for service providers and Cymbus is for end users.
Branded Apps
Market-ready Cymbus desktop and mobile application ready to be used by your customers.
Voice Portal
Users can self-manage their voice services and customize call features online.
Marketing
Get to market quicker with ready-to-customize and sales enablement resources.
Help Center
We've built the Cymbus Help Center you can direct your customers to.
Customer Success Story50% of Horizon's Annual Revenue
Learn how Horizon accelerated their fiber build ROI and launched true anywhere communications.
Download Data SheetPredictable, Scalable Margins
Business Cloud Communications is a powerful communication tool that accelerates growth and revenue.
Let's Talk
Want to know more about our cloud platform? Book us now for a quick chat.
In order to exceed customer expectations and deliver great customer experiences, you need to take a thoughtful approach to selecting digital technology.
The solution should be built with features that appeal to consumer’s digital driven lifestyle.
Let us show you why our cloud platform is the ideal solution to your challenges.
