Our solution goes beyond automation to provide a fully orchestrated caller, agent, team, and company experience.
Expectations from customers are the most difficult to meet. From hold music and company IVR messaging, to problem resolution and connecting with the proper agent (out of potentially hundreds) all have an effect on the customer service experience.
Alianza’s Contact Center creates a dynamic and personalized customer journey by managing countless automated tasks to create a dynamic workflow including complex, custom call flows, integrations with third-party systems for workforce management, customer relationship management, or back-office operations.
Unlock new revenue streams, meeting the growing demands for exceptional customer experiences, by providing a comprehensive and customizable contact center solution to your end customers.
Included in our Gold and Platinum packages at no additional cost.
Our contact center experts will be at your side the whole way, providing comprehensive agent and supervisor training, ensuring the most effective use of our powerful tools, and a successful launch. With an Alianza-powered solution, you get the human resources needed to ensure your customers are empowered to deliver the best possible service.