Experience Layer

To reverse network monetization gap trends, operators must reposition themselves not just as connectivity providers, but as platforms for innovation with new business strategies that leverage cloud, open APIs, and AI to deliver new revenue-generating applications.

Building on the functionality of lower-level Intelligent Communications Fabric layers, the Experience Layer is what really unlocks an operator’s full potential. This starts with a reimagining of existing high-value communications services such as unified communications, contact center solutions, business voice (cloud PBX, SIP trunking, enterprise telephony), and consumer voice for residential and mobile markets. The Intelligent Communications Fabric enables operators to accelerate the evolution of these foundational services, rapidly introducing compelling features and rolling out new tools in hours rather than months, a level of agility until now attributed solely to OTT offerings.

Through our Orchestration Layer, abstracted network APIs provide third-party developers and ecosystem partners with secure, programmatic access to underlying network capabilities. This unlocks a broader range of digital use cases by allowing partners to build, deploy, and directly monetize new applications on top of the Alianza Intelligent Communications Fabric’s Infrastructure Layer. AI-enhanced services introduce automation, personalization, and real-time intelligence, creating value-added offerings for both consumers and enterprises. This creates clear monetization opportunities for operators that are currently being cut out of the revenue stream.

Reclaiming their role in the value chain, operators can transform these opportunities into differentiated solutions tailored to specific customer segments and regions, an area where they have historically excelled. This ability to granularly personalize services is essential, as it serves as the foundation for delivering industry-specific vertical solutions. By enabling genuine customization of intelligent services across vertical domains, operators can move beyond generic offerings to deliver high-value, context-aware communications applications. With this, new revenue streams can be realized through increased recurring subscriptions or premium on-demand pricing.