What’s New? Custom Branding, Business Text Messaging 90-Day Free Trial, & More

Custom Branding

Custom Branding

Improve your brand recognition with a fully customized experience.
Did you know that the use of color can improve brand recognition by 80%? That’s huge! Now you can do more. Custom branding allows you to fully customize the Cymbus softphone app and use your own domain for the Voice Portal to give your customers a fully branded experience — and you’ll never have to explain what Alianza or Cymbus is again. Additional charges apply.
Alianza Suite - Your Branding

What’s Included in Custom Branding?

Custom brand our private label cloud communications app to expand your business identity to smartphones, tablets, and desktops.
  • Brand the Cymbus softphone app (name, logo, icons, colors, and more)
  • Use your own domain for the end user’s Voice Portal
  • Send system-generated emails from your email address
  • Link to your Help Desk
  • Portal title, favicon, and logo
  • Colors for the portal header, action buttons, and links
  • Email banner, link color, and signature
  • And more.

Custom branding isn’t your only option. We also offer co-branding and Cymbus branding, depending on your needs. Contact your Customer Success Manager, to determine the best option for you.

Not sure who to contact? Click below

There’s More to Cymbus Than Meets the Eye

Desktop & Mobile Apps
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Desktop & Mobile Apps

Our UCaaS apps for desktop (Windows, Mac) and mobile (iOS, Android), included in the Business Cloud Communications Advanced and Professional tiers, gives customers a true all-in-one communication solution across their devices.

Your Own Business Platform

Bundle all of Alianza’s business products — including Business Cloud Communications, Business Lines, Business Text Messaging, and SIP Trunking — with your own services to offer customers a complete suite.

Separate Brand

Cymbus is a separate end user technology brand for you to leverage as your own. Alianza is for service providers and Cymbus is for end users. You can immediately use Cymbus as your own brand rather than white labeling or branding.

Cymbus Makes Sales & Adoption Easier

Cymbus is a separate end user technology brand for you to leverage as your own. Alianza is for service providers and Cymbus is for end users. You can immediately use Cymbus as your own brand rather than white labeling or branding.



Go to market with the Cymbus brand, without the customer having knowledge of Alianza as the provider.



Marketing teams can send prospects to Cymbus.com for clear end-user messaging, data sheets, and more.



The rich Cymbus Help Center becomes your customers first point of contact for support — rather than your team.

Cymbus Mobile App

Cymbus mobile version 6.6.1 will be available on October 27. Android and iOS apps will update automatically over the next week, or users can manually update their apps via the app store. See the Cymbus App Release Notes for details.

  • Android 6.6.1 introduces a new quick access menu, so the user’s Presence, Settings, Exit, and Log Out options can be accessed from anywhere in the app.
  • iOS 6.6.1 officially supports iOS 15 from Apple.

Business Cloud Communications

Check out these enhancements to the BCC platform!
Custom branding
custom branding
custom branding
custom branding

Voicemail Transcription

Sometimes reading a voicemail is easier than listening to it. Automatically convert voicemail to text and send them to email — with or without the audio file.

Auto-Attendant View Only

Users can open an active auto-attendant in View Only mode without the risk of making changes to a live call flow.

E911 Address Management

Limited users can manage their emergency addresses in the Voice Portal, just like Account Managers and Admin users.

Phone Number Routing Management

Admin end users on any product can change a phone number’s destination in the Voice Portal, which means they can activate an auto-attendant without your help!

Business Text Messaging

BTM Pro Package

Business Text Messaging Free Trial

Sign up and offer your customers a Free 90-Day Promotion of the most powerful communications tool — Business Text Messaging.

BTM Promo Business Text Messaging: What is it?

Text-enable landlines your SMB customers with Alianza’s cloud-based Business Text Messaging (BTM). SMBs can easily resolve customer inquiries with real-time text, send reminders, promote events, automate common responses, and more via an intuitive web portal — all from the business phone number their customers already know and trust. 

BTM Promo  What’s the 90-Day Free Trial?

Offer your customers a Free 90-day trial of Business Text Messaging — at no cost to yourself. To help you make the most of the offer, we have created all the marketing resources you need in a ‘Promo in a Box’ to help you get the word out fast and ramp up customer acquisition.

BTM Promo  What is Included in the ‘Promo in a Box’?

We have curated marketing and sales materials with clear call-to-actions and messaging. Each piece is easily brandable, with a quick 4 minute video showing you how. The ‘Promo in a Box’ includes the below resources;

Lauren Kennedy