Alianza Crux Citadel Orchestrator enables operators to apply AI to conversations from within their own network. Positioned between the operator’s standard IMS core, media resources, and new AI experiences or services, it coordinates how those services are activated, connected, and controlled throughout each call.
We give CSPs a standards-based way to introduce and control new AI experiences without repeatedly re-engineering the network core. Citadel supports multiple AI services in one call, dynamic mid-call changes, existing iFC policy controls, standards-based MRFs, and flexible deployment across existing IMS architectures.
Contact us when you need to deploy conversational AI experiences while retaining strict control over data residency, media handling, and operations. Citadel also enables complex AI solutions within existing infrastructure, providing granular control over how experiences are introduced, combined, and managed through open REST APIs.
Existing iFC policies determine which AI experiences are available for each subscriber and call.
Combine transcription, noise suppression, agent assistance, virtual agents, and other services within a single call flow.
Add or remove AI services on-the-fly via Citadel's open REST APIs or SIP INFO messages - all without dropping the call.