What Is a Cloud Communications Platform? A cloud communications platform is a SaaS application that uses the internet rather than a PSTN. There’s still a PBX or VoIP server involved, but it’s maintained off-site by the cloud provider who also handles all the time and knowledge intensive system maintenance and software updates. Cloud communications provides you with real-time communications and collaboration tools like voice, video, instant messaging, presence, collaboration, conferencing, and more.
Cloud services are the new normal for businesses, with market revenue expected to surpass $49 billion by 2023.1As IT teams opt to host less hardware on-premises, SMBs and enterprises are increasingly diverting more budget dollars to cloud apps and platforms — and phone and communication systems are no exception. While the concept and benefits of cloud communications are not new, the COVID-19 pandemic has created an unprecedented market opportunity for service providers and SMBs.
Inform your voice network evolution and VoIP road map. Learn how the cloud can help you with cost reduction initiatives, virtualizing voice infrastructure and powering new service launches.
The impact of the 2020 COVID-19 pandemic forever changed the retail industry. From in-store operations and supply chains to labor and customer engagement, nearly every aspect of business saw challenges which required retailers to respond with agility, innovation, and in many cases the right technology.