“The really cool thing about having VoIP with Alianza is that they are the ones working on the solution development,” said Craig M. Brady, Voice Services Manager of Service Electric Cable TV & Communications. “Rather than Alianza nickel and diming its customers, they see that every new feature will benefit the broader customer base and allows service providers to serve more people. And that’s a really significant difference between the old traditional TDM industry and the VoIP industry.”
In comparison, phone companies “like Ribbon Communications have to pay off the development costs of new features and functionality of a Nortel DMS switch. So when a new feature is available, it’s an additional cost.” The Alianza suite affords SECTV to offer new features and functionality to their end users a no cost “because Alianza doesn’t charge us.” As new features are developed, they are delivered in a continuous, non-disruptive fashion, so service providers can focus on taking their business to new heights.
In addition, with Alianza’s full-stack cloud communications platform, SECTV is reaching a larger customer base within their footprint and are “installing [net-new services] as fast as is humanly possible.”