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2021 Cloud Communication Survey (SMB Insights for Service Providers)

What Is a Cloud Communications Platform? A cloud communications platform is a SaaS application that uses the internet rather than a PSTN. There’s still a PBX or VoIP server involved, but it’s maintained off-site by the cloud provider who also handles all the time and knowledge intensive system maintenance and software updates. Cloud communications provides...

Cloud Voice – Value Beyond Cost Savings

“Cloud is not about technology but rather about a business model.” That statement boldly stands out to me in this No Jitter article The Cloud Revolution: Dropping Voice Prices Will Deliver Big Impact. Absolutely. We agree fully. While No Jitter is focused on enterprise consumed communications and UC, this is a truth that applies to...

Boost Broadband, Cloud Source Voice

Earlier this week industry analyst firm Analysys Mason released research revealing that broadband speeds can play an important role in customer retention. While price is important to many, the researchers note that “customers who take higher-speed broadband services are both more satisfied and less likely to churn than those with lower-speed services.” This is not...