Cloud Hosted PBX

Offer business customers a better way to connect, communicate, and collaborate.
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Cloud Hosted PBX

What Is a Hosted PBX System?

A hosted PBX is a cloud-based, virtual phone system that delivers additional security, increased features and eliminates the need for your customers to replace their costly in-office system in order to take advantage of newly available features as they are rolled out.

With a hosted PBX system, capabilities are remotely delivered rather than through a copper-wire phone line, providing immense flexibility and brings all the benefits of the cloud — web scalability, unrivaled service agility and a pay-as-you-grow SaaS model — to your network.

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Hosted PBX vs Traditional Voice

Cloud phone solutions hold a natural advantage in the business-communications ecosystem.

Traditional Voice

Increased Risks. Prolonged hardware updates, and delayed software upgrades creates prime opportunities for systems failures, viruses, malware and hackers.

Predetermined Capabilities. Hardware-centric solutions have finite features, functionality, and ability to customize specific to your customers needs.

Cumbersome Processes. Advanced planning, time intensive truck rolls, installation costs, and manual configuration needed to add new users, or offices.

Constrained Capacity. Voice features are limited to the type of server and number of ports available through the in-office system. Forcing your customers to upgrade or purchase costly equipment to increase office capabilities.

Virtualized Voice

Improved Security. Our hosted PBX solution provides enhanced security with signaling and media encryption, and firewall traversal and compliance.

Customizability. Centralized cloud-based management allows IT administrators to tailor for any VoIP environment and to instantly deploy new features to all users.

Self-Managed Solution. Automatic distribution of new software updates are managed by Alianza — instantly deploying new features to your customers.

Infinite Functionality. Any number of extensions, voicemail boxes, and conference bridges can be set up as needed for your customers —  without losing traditional telephony features such as call hold, voicemail, and call waiting.

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Alianza provides the best path forward for our next generation of residential and business VoIP services. Hands down, their solution delivers the best business model, most innovative feature set and dramatically streamlined management.
Mark Masenheimer, Vice President of OperationsBlue Ridge
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Hosted PBX Upgrades

We’ve upgraded our hosted PBX IVR feature with the launch of Business Cloud Communications.

Managing inbound calls is a crucial part of how an organization handles everyday business. Auto-Attendant enables identification, segmentation, and routing of callers to the most appropriate agent within a team. It’s a simple, effective, and a completely customizable tool which will significantly reduce costs and increase efficiency within any company.

Business Cloud Communication offers new functionality, including call queueing, in a completely enhanced interface, while retaining all the features your customers have come to rely on.

Cloud Hosted PBX
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Cloud Hosted PBX

Introducing Auto-Attendant

Our hosted PBX IVR feature has been has upgraded to our all-new Auto-Attendant, available in Business Cloud Communications.

A simplified, beautified editor allows callers to be transferred to an extension without going through a live receptionist. Call routes are laid out in clear columns and rows so you can see exactly what you’re building and how it all fits together. Auto-attendants are easy to build and modify. Changes are saved in real time, so users won’t lose their edits even if they close the window. Incomplete auto-attendants will also be saved so they can be edited and completed later. Create a group or setup a queue within the new Auto-Attendant to route calls the way your customers want.

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Adding Horizon Hosted Voice gives us an amazing opportunity to elevate how we serve our commercial customers as they transition to modern cloud communications. Alianza’s durable, agile cloud platform is well matched with our state-of-the-art fiber network and enables us to launch compelling, innovative new services without the need to build and maintain our own infrastructure.
Craig Drinkhall, Director, Product & Sales EngineeringHorizon
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Auto-Attendant Is Simple To Manage

Auto-Attendant is one of the most versatile tools in the Alianza solution suite, providing service providers with the ability to offer customers a digital receptionist solution.

Call Queuing

A Group route can allow call queuing so multiple calls can ring to the user group at once.

Schedules

Rules are more dynamic. Creating multiples rules to support business hours, after hours, and holidays.

Call Groups

Define max number of calls on hold, max time callers hold before being re-routed and more.

Cloud Hosted PBX

Menu/Message

Menu and Message are now separate routes so you can add a Message to a route without also adding a Menu option.

Directory

Callers can now dial a user in the directory using text to speech.

Time Zone Schedules

Set multiple schedules, on the same account, with different time zones to accommodate your customer’s global offices.

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Interested in deploying Unified Communications?

Get in touch with our team for a demo today.