Devices Policy
Customer shall purchase Devices directly from third-party vendors. Alianza reserves the right to modify its support of such Devices and/or upgrade the firmware on certified Devices from time to time as dictated by customer requests, market dynamics, and internal life cycle policies. Any Customer requests for expedited Device and or firmware upgrades shall be considered a Professional Services request, subject to an SOW. Customer acknowledges that Devices and firmware are certified by Alianza without any warranty of any kind with regard to the Device hardware or software, and Alianza shall not have any responsibility or liability to Customer in connection with Devices, hardware or software. Customer acknowledges that delays in the certification process due to delayed communication by Customer or any third-party Device manufacturer could negatively impact Alianza’s ability to perform its obligations in a timely manner.
Device Certification Definition
As a VoIP provider, the primary end-user interface is the device. Devices are hardware or software that enable an end-user to place or receive a call.
Device certification strategy, policies, and processes are used to empower Alianza to present a unified, clear, and strong stance on how we support and certify devices on the platform. This will allow Alianza to deliver a best-in-class end-user device experience by focusing certification on devices that we can be successful with.
Certified Devices Policy
Alianza’s cloud communications platform allows for communications with a diverse array of devices supporting a robust set of capabilities across ATAs, business gateways, DECT systems, EMTAs, ONTs, IP phones, and more.
We want you to choose the best devices for you and your customers. Alianza Certified devices have been fully vetted to provide the best functionality and interoperability with our platform, but they aren’t your only option.
To guide your decision-making process, we offer three levels of device support:
- Alianza Certified. These devices have been fully tested and verified to offer the utmost functionality and interoperability with the Alianza platform. We maintain direct relationships with these device vendors, enabling us to ensure ongoing feature support and proactively address issues as they arise. See the Alianza Certified Devices Guide for details.
- Third-Party Supported. Nearly all devices that have not been certified can be provisioned on the Alianza platform as Third-Party Supported. Service providers are responsible for all device testing, provisioning, and maintenance. Alianza will provide SIP credentials and support during testing.
- Unsupported (SIP Credentials Only). Devices that are neither Platform Certified or Third-Party Supported and have the potential to cause instabilities or other problems on our platform are considered Unsupported. Alianza will provide SIP credentials which can be used to provision the device manually. However, we cannot guarantee any functionality or reliability.
Devices that have reached End-of-Life can still be provisioned by Alianza but may have limited firmware and/or feature support.
