Product & Service Descriptions

Voice and Unified Communications Products

Residential Voice

A home phone line includes basic dial tone functionality, inbound calls, outbound calls, call forwarding, call waiting, simultaneous ring, call screening, voicemail, and emergency calling.

Cloud PBX (Legacy)

Legacy Cloud PBX product replaced by Business Cloud Communications.

Business Lines

A single phone line for business use includes basic dial tone functionality, inbound calls, outbound calls, call forwarding, call waiting, simultaneous ring, call screening, voicemail, access to basic hunt group functionality. And emergency calling.

vFax

vFax includes a dedicated fax line for inbound faxes that are sent directly to specified email addresses. vFax is currently available within the Business Cloud Communications and SIP Trunk products.

SIP Trunking

A trunk for business use, providing PSTN access to a PBX. Includes basic dial tone functionality, inbound calls, and outbound calls. Includes various failover and overflow routing options. Includes emergency calling. Can also be configured to provide local short-code services, and extension-to-extension dialing.

Business Cloud Communications – Standard

The Business Cloud Communications Standard user license includes the following features, for one user, including but not limited to: Cloud-Based PBX functionality, Extension to Extension Dialing, Multi-Site functionality, Find-Me/Follow-Me, Visual Voicemail, Call Park, Presence, vFax, and unlimited Auto-Attendants that include Call Group and Queuing functionality.

Business Cloud Communications – Advanced

The Business Cloud Communications Advanced user license includes all standard features plus the following for each user: Two (2) mobile & desktop soft client licenses, 1:1 and group messaging, instant file transfer between licensed soft client users, click-to-dial, and call recording, stored locally or within Dropbox.

Business Cloud Communications – Professional

The Business Cloud Communications Professional user license includes all standard and advanced features plus the following for each user: video conferencing and screen sharing.

Business Text Messaging Products

Business Text Messaging – Standard

The Standard Product includes unlimited inbound SMS and MMS messages and 500 combined outbound SMS & MMS messages. This plan is designed for low-volume marketing and mixed-use cases with less than 500 messages per day. Features include contact management, templated messages, schedule-based automated responses, and reporting.
Limited to 1 user and 1 TN.

Business Text Messaging – Advanced

The Advanced Product includes unlimited inbound SMS and MMS messages and 2000 combined outbound SMS & MMS messages. This plan is designed for low-volume marketing and mixed-use cases with less than 500 messages per day. Features include all Standard features with the addition of keyword intelligent automated responses, bulk messages, scheduled marketing campaigns.
Multiple users, TNs, and extended features available.

Professional Services

OSS / BSS Partner Integration

Alianza shall consult with Customer to interoperate pre-approved OSS/BSS partner solutions with Alianza’s API.

Custom Projects

Alianza may provide Customer with custom engineering, Device certifications. API integration, OSS/BSS integration (with a provider that is not an Alianza pre-approved partner), rate center buildouts, etc.

Custom Branding
  1. End-User portal branding including brand logo and color palette provided by Customer.
  2. End-User portal sub-domain management wherein Customer provides Alianza with the necessary certificates and sub-domain to be used (e.g., portal.customer_brand_name.com).
  3. Desktop and mobile application branding including brand logo, screen images and color palette. Customer is responsible for providing Alianza with all digital assets required to build each application. (Windows, Mac, IOS & Android).
  4. Ongoing management of desktop and mobile applications including changes submitted by Customer for the purposes of updating brand logo, screen images and color palette.
  5. Application builds and distribution to Customer when software updates are made to the application for the purposes of feature enhancements and/or fixes. Customer will be responsible for hosting the desktop application installers and submitting updates to relevant mobile application stores. (e.g. Apple’s App Store or Google’s Play store).