Due to a combination of solution reliability, high-quality calling, and excellent customer and technical support, Adams Cable noticed an immediate impact. “A metal perforating company, one of our oldest customers, immediately noticed a call quality difference as soon as they picked up the phone.” Adams Cable recently extended their agreement with Alianza and continue to be a notable advocate. “Of course we recommend Alianza. With our past provider, we were a customer.
With Alianza, it’s been very clear from the beginning that we are a partner, which makes a huge difference.” With Alianza’s full-stack cloud communications platform, Adams Cable is able to leverage the interoperability and technology to compete with OTT providers, target and win new SMB business, save previous internal development resources, and reduce operational costs.
The Alianza suite “affords our SMB end users, such as a doctor’s office with 8 employees, the opportunity to appear as if their customers are calling a larger company. The infrastructure makes little guys feel like big guys.” Adams Cable, although initially tentative transitioning through their first migration, felt supported through the whole process — “training, support, everything was very easy.”