Horizon has provided telecom services for over 125 years, initially as one of the first telephone companies in Ross County, and now providing cutting-edge fiber-optic connectivity, including voice and internet services throughout Ohio and bordering states.
Within their incumbent local exchange carrier (ILEC), Horizon owned their switch infrastructure and utilized a VoIP partner for connectivity outside their footprint. However, because their VoIP partner had limited customer features and were unable to service the entirety of Horizon’s footprint, Horizon was unable to service all customer segments.
Due to rising consumer demands for collaboration and communication solutions, Horizon was at a crossroads: They could either build their own solution or vet a partner alternative that would allow them to provide coverage to their entire footprint, increase customer functionality, and expand growth and revenue opportunities.
With several infrastructure components already in place, including a softswitch, Horizon needed to make several large-scale decisions, with time and cost being their top concerns. Primarily, Horizon wanted to avoid a large upfront capital expenditure, which is typically required to expand footprint connectivity.