Satellite Internet Service Provider (ISP)
Broadband and VoIP Enterprise Services
Alianza’s Business Cloud Communications
As the commercial division of Xplornet Communications, Xplornet Enterprise Solutions has been providing innovative broadband solutions to business customers in urban, rural, and remote locations across Canada since 2015.
Throughout 2020, Xplornet Enterprise Solutions acquired Silo Wireless, F6 Networks, and CCI. Before the acquisitions, Xplornet’s business division focused on selling internet access, and now they had business customers who expected VoIP functionality. In combination with the rapid shift to work-from-home (WFH), they needed to acquire a VoIP solution with carrier-grade remote functionality.
Prior to closing the 2020 acquisitions, numerous end customers had recently invested in new hardware. To avoid creating a negative experience by telling customers they’d have to replace thousands of dollars’ worth of new phones, Xplornet Enterprise Solutions required a new offering that would interoperate with users’ existing hardware.
Initially, Xplornet used third-party vendors for voice services, but it negatively impacted their margins and ability to provide technical support. In seeking to become a single vendor for all services, increase margins, and operate a platform of their own, they needed to make several large-scale decisions — fast.
Xplornet Enterprise Solutions sought a unified communications provider to support the following business cases:
Different license options give users the level of service they need and keeps margins in line with revenue.
Xplornet Home Phone has been powered by Alianza's cloud-native platform since 2015.
A powerful API suite enables providers to create tailored communications solutions for their markets.
Work with a single provider on one data network with no up-front equipment costs.
Everything is taken care of. By hosting in the cloud, there’s no need for an IT team to manage it.
“Having the option to use the softphone app means users can take it with them wherever they go.”
Alianza was a clear choice, not only due to their reputation in the industry but also as a proven platform for quality and next-gen technology, since Alianza had been selected Alianza to power their new Xplornet Home Phone service in 2015. Xplornet Enterprise Solutions selected Alianza’s market-ready, technology brand Cymbus. Cymbus is a separate customer-facing brand created by Alianza for service providers to leverage as their own. Cymbus became their own full-featured, private-labeled UCaaS solution.
In order to exceed customer expectations and deliver great customer experiences, you need to take a thoughtful approach to selecting digital technology.
The solution should be built with features that appeal to consumer’s digital driven lifestyle.
Let us show you why our cloud platform is the ideal solution to your challenges.