Initially, Xplornet used third-party vendors for voice services, but it negatively impacted their margins and ability to provide technical support. In seeking to become a single vendor for all services, increase margins, and operate a platform of their own, they needed to make several large-scale decisions — fast.
Xplornet Enterprise Solutions sought a unified communications provider to support the following business cases:
Net-new opportunities. Many customers and prospects had directly asked about a VoIP offering, and their existing solution was not able to meet customers’ needs.
Interoperability. To accommodate recently acquired customers, Xplornet required a solution that offered a high-level of interoperability with a wide range of consumer devices, on-premises hardware, and legacy telephony infrastructure.
Remote capabilities. With a substantial number of customers and businesses that needed to shift their communications to a WFH model overnight, they needed a solution with an extensive range of collaboration features that are vital for remote work, such as video, messaging, and presence.