As a new voice communications provider, the setup tasks were initially overwhelming; however, Alianza’s Customer Enablement team guided Jasper through the entire deployment process, helping them deliver a safe implementation every step of the way. Alianza offers a true cloud-native, service provider-built model that offered Jasper a clear path to healthy margins, support that extends to helping them grow at their pace, clarity into call detail records, and a powerful voice solution.
Jasper evaluated softswitch-based vendors such as Momentum Telecom but felt they lacked in reliability. “You guys are a true cloud provider; Momentum hasn’t gone total virtual yet with redundancy. We’re starting a brand-new network from the ground up here. We figured, why not go with the latest and greatest instead of having an actual hard switch somewhere. So, we decided to go with Alianza,” said Chris Wilcox, IT System Admin & Technical Services Manager at Jasper County REMC..
Alianza’s list of fully vetted Certified Device provided an “easy button” for Jasper County REMC to ensure the best functionality and interoperability with our cloud communications platform. Smooth interoperability with Calix devices saved Jasper substantial time and effort that would have been spent testing devices.