Xplornet Case Study
How Xplornet avoided forcing thousands of acquired customers to an all IP-system.
Before Alianza: Disparate, Acquired User Hardware
INDUSTRY
Satellite Internet Service Provider (ISP)
VERTICAL
Broadband and VoIP Services
SOLUTIONS
Alianza’s Home Phone
Company
Xplornet has been providing innovative broadband solutions to business customers in urban, rural, and remote locations across Canada since 2015.
Key Challenges
Throughout 2020, Xplornet acquired Silo Wireless, F6 Networks, and CCI. Before the acquisitions, Xplornet’s business division focused on selling internet access, and now they had business customers who expected VoIP functionality. In combination with the rapid shift to work-from-home (WFH), they needed to acquire a VoIP solution with carrier-grade remote functionality.
Prior to closing the 2020 acquisitions, numerous end customers had recently invested in new hardware. To avoid creating a negative experience by telling customers they’d have to replace thousands of dollars’ worth of new phones, Xplornet required a new offering that would interoperate with users’ existing hardware.
Goals & Requirements
Initially, Xplornet used third-party vendors for voice services, but it negatively impacted their margins and ability to provide technical support. In seeking to become a single vendor for all services, increase margins, and operate a platform of their own, they needed to make several large-scale decisions — fast.
Xplornet sought a unified communications provider to support the following business cases:
Net-new opportunities. Many customers and prospects had directly asked about a VoIP offering, and their existing solution was not able to meet customers’ needs.
Interoperability. To accommodate recently acquired customers, Xplornet required a solution that offered a high-level of interoperability with a wide range of consumer devices, on-premises hardware, and legacy telephony infrastructure.
Solution Components at a Glance
Flexibility
Different license options give users the level of service they need and keeps margins in line with revenue.
Proven Platform
Xplornet Home Phone has been powered by Alianza's cloud-native platform since 2015.
Customizable
A powerful API suite enables providers to create tailored communications solutions for their markets.
Quality & Savings
Work with one service provider on one data network, with no up-front equipment costs.
All-In-One Solution
Everything is taken care of. By hosting in the cloud, there’s no need for an IT team to manage it.
Talk Anywhere
“Having the option to use the softphone app means users can take it with them wherever they go.”
Why Alianza Works for Xplornet
Alianza was a clear choice, not only due to their reputation in the industry but also as a proven platform for quality and next-gen technology.
Benefits of Alianza’s Cloud Model
- Reliability. Xplornet’s division wanted best-in-class technology with a high level of reliability. They knew there was a proven market since their competitors were offering VoIP solutions, and more than a few customers had asked about it directly.
- Interoperability. Third-party vendors were eroding Xplornet’s margins and impacting their ability to support customers. Alianza’s solution enabled Xplornet with the flexibility, scalability, and interoperability to accommodate future customer acquisitions, regardless of their tech stack.
- Customization. Alianza’s cloud communication platform provided a customer-focused, “new and unique solution” that provides customizable options to reduce customer stress and make the migration as seamless as possible, without forcing them to move to an all IP-system.
- Consolidation. By adopting a new VoIP offering, Xplornet migrated customers off the third-party platforms like Bicom and 3CX, thereby reducing their operating costs, increasing their margins, and decreasing their infrastructure complexity.
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