Cloud Hosted PBX
Offer business customers a better way to connect, communicate, and collaborate.
You'll be in good company
What Is a Hosted PBX System?
A hosted PBX is a cloud-based, virtual phone system that delivers additional security and increased features and eliminates the need for your customers to replace their costly in-office system in order to take advantage of newly available features as they are rolled out.
With a hosted PBX system, capabilities are remotely delivered rather than through a copper-wire phone line, providing immense flexibility and brings all the benefits of the cloud — web scalability, unrivaled service agility and a pay-as-you-grow SaaS model — to your network.
Hosted PBX Upgrades
We’ve upgraded our hosted PBX IVR feature with the launch of Business Cloud Communications.
Managing inbound calls is a crucial part of how an organization handles everyday business. Auto-Attendant enables identification, segmentation, and routing of callers to the most appropriate agent within a team. It’s a simple, effective, and a completely customizable tool which will significantly reduce costs and increase efficiency within any company.
Business Cloud Communication offers new functionality, including call queueing, in a completely enhanced interface, while retaining all the features your customers have come to rely on.
Introducing Auto-Attendant
Our all-new Auto-Attendant allows callers to be transferred to an extension without going through a live receptionist. Available in Business Cloud Communications.
In a simplified, beautified editor, call routes are laid out in clear columns and rows so you can see exactly what you’re building and how it all fits together. Auto-attendants are easy to build and modify. Changes are saved in real time, so users won’t lose their edits even if they close the window. Incomplete auto-attendants will also be saved so they can be edited and completed later. Create a group or setup a queue within the new Auto-Attendant to route calls the way your customers want.
Auto-Attendant Is Simple To Manage
Auto-Attendant is one of the most versatile tools in the Alianza solution suite, providing service providers with the ability to offer customers a digital receptionist solution.
Call Queuing
A Group route can allow call queuing so multiple calls can ring to the user group at once.
Schedules
Rules are more dynamic. Creating multiples rules to support business hours, after hours, and holidays.
Call Groups
Define max number of calls on hold, max time callers hold before being re-routed and more.
Menu/Message
Menu and Message are now separate routes so you can add a Message to a route without also adding a Menu option.
Directory
Callers can now dial a user in the directory using text to speech.
Time Zone Schedules
Set multiple schedules, on the same account, with different time zones to accommodate your customer’s global offices.
Customer Success StorySECTV Struggled with Third-Party Bottlenecks
Leveraging robust API’s, SECTV eliminated substantial delays for customers when activating and porting lines.
Download Data SheetDiscover Business Cloud Communications
We’ve upgraded our Cloud Hosted PBX solution with the launch of Business Cloud Communications.
